Order and Delivery Policy

Flower Mart is not currently taking orders online, but you may place your orders by contacting us via telephone. We also offer delivery service to most of the San Gabriel Valley and other neighboring cities. Please contact our store for details.


Pre-order Policy

Pre-order items are non-refundable. All pre-orders will require 50% non-refundable deposit. Valentines orders should be placed as early as possible to ensure availability by Valentines Day. All pre-orders are final.


Delivery Policy

Every gift bouquet is personally hand-delivered by an industry professional, and we make every effort to deliver your order as quickly as possible.


Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 12:00 pm, Tuesday - Friday and before 11:00 am on Saturdays and Sundays in the recipient's time zone. Orders received after that time may be delivered the following day.


Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.


Before major holidays, we recommend that you place your orders at least five days in advance.


Delivery to Hospitals

When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.


Flower Mart will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.


Recipient Not Home

If you have specific instructions for the delivery of your gift bouquet, please make a note them to our associate. In all other cases, if the recipient is not at home we will either:


  • Call the recipient to schedule an appropriate delivery time
  • Leave a note on the recipient's door asking them to contact the Flower Mart to schedule a delivery time
  • Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
  • Leave the gift bouquet with a neighbor and place a message on the recipient's door with this information



Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, Flower Mart will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.



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